ResolverAI

When a customer rings about a fault that needs someone on site, ResolverAI takes the call itself, in natural conversation, and works out exactly what the job needs. It then picks the engineer best placed to do it — using our proprietary AI optimisation algorithm — and books the visit instantly. No queue, no triage desk, no callback.

• Speaks naturally — captures the fault, the equipment, the customer and everything else a visit needs
• Scores every engineer on every dimension — skill, zone, availability, route — and picks the optimal match
• Shortest wait for the customer, fullest day for the engineer — both optimised together, not traded off
• Books the slot and confirms it, on the same call